customer-research

qa-aman/claude-skills

SkillLoads cleanly

Turn raw customer material into evidence-backed personas and verbatim voice-of-customer language. Two modes - analyse sources the user already has (call…

Scores
out of 100 · grade B+

2026-08-09

Works

40% of the score

100/100

Loads cleanly: valid frontmatter, required fields present, no dangling references.

Maintained

25% of the score

100/100

no commits in the last 12 weeks

Adopted

20% of the score

18/100

19 stars on the source repo.

Documented

15% of the score

73/100

1,266 words with worked examples.

Loads cleanly. Every structural check Claude Code needs to register this passed. Last commit today.

Install

npx skills add qa-aman/claude-skills/customer-research

What it says it does

Turn raw customer material into evidence-backed personas and verbatim voice-of-customer language. Two modes - analyse sources the user already has (call transcripts, support tickets, survey responses, sales notes, reviews), or source new material from public places customers actually talk. Produces quoted pains, objections, and switch triggers that other skills consume, never invented ones. Use when the user says "customer research", "voice of customer", "what do our customers actually say", "we need real quotes", "analyse these call transcripts", "read our support tickets", "build a persona from data", "find what customers complain about", or when a persona is marked provisional. For structuring the finished persona into the knowledge base, see brand-context. For the JTBD persona template itself, see customer-persona.

Every number above came out of reading the file and its repository. Nothing is a judgement call, nothing is a model’s opinion, and nothing can be paid for. The full method is published. Source last committed 2026-08-08.

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