triaging-web-analytics-support
PostHog/posthogTriage web analytics support tickets end to end: enumerate open tickets from the in-app conversations product and their Zendesk mirrors, classify each into a…
Scores out of 100 · grade A
2026-08-21Works
40% of the score100/100
- Loads cleanly: valid frontmatter, required fields present, no dangling references.
Maintained
25% of the score94/100
- no commits in the last 12 weeks
- no license file
Adopted
20% of the score63/100
- 38,059 stars on the source repo.
Documented
15% of the score57/100
- No usage example or code block.
- 634-word body.
- Ships 3 bundled files.
Install
npx skills add PostHog/posthog/triaging-web-analytics-supportWhat the check found
| Finding | What it means |
|---|---|
| No license | The repository ships no license file, so the reuse terms are unclear. |
What it says it does
Triage web analytics support tickets end to end: enumerate open tickets from the in-app conversations product and their Zendesk mirrors, classify each into a diagnostic shape (frontend crash, "two numbers don't match", traffic count drop, tracker not loading / undercounting vs a competitor, ad-platform integration error, channel type misclassification), run the matching playbook, and produce reply drafts plus fix PRs where warranted. Use when asked to triage the web analytics support channel, investigate a web analytics Zendesk or conversations ticket, or explain metric discrepancies a customer reported. Internal-only: queries cross-customer support and usage data; never copy customer names or their traffic numbers into public artifacts (PRs, issues, commits).
Also in PostHog/posthog
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|---|---|---|---|---|---|
| qa-frontendPostHog/posthog | No license | Skill | 38k stars | today | |
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|---|---|---|---|---|---|
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