service-itsm-agentic-setup-incident-sla-configure
forcedotcom/sf-skillsEnd-to-end Incident SLA setup for Service Cloud ITSM — creating a MilestoneType, an Incident-scoped SLA Policy (SlaProcess), attaching a Milestone with…
Scores out of 100 · grade B+
2026-08-22Works
40% of the score92/100
- Names 1 tool Claude Code does not ship: Read AskUserQuestion.
Maintained
25% of the score100/100
- no commits in the last 12 weeks
Adopted
20% of the score40/100
- 893 stars on the source repo.
Documented
15% of the score64/100
- No usage example or code block.
- 3,017-word body.
- Ships 4 bundled files.
Install
npx skills add forcedotcom/sf-skills/service-itsm-agentic-setup-incident-sla-configureWhat the check found
| Finding | What it means |
|---|---|
| Unknown tools | It allow-lists tool names Claude Code does not ship, which usually means a typo. |
What it says it does
End-to-end Incident SLA setup for Service Cloud ITSM — creating a MilestoneType, an Incident-scoped SLA Policy (SlaProcess), attaching a Milestone with criteria, and wiring an Entitlement so Incidents derive an EntityMilestone with a computed TargetDate. Use when the user asks to configure SLA milestones on Incidents, create an SLA policy for Incident records, set up entitlement processes for ITSM, wire milestones so they appear on the Incident page, or enable SLA tracking for incident management. DO NOT TRIGGER when: the user asks about Case entitlements or Case SLA (not Incident), querying existing SLA policies without setup intent, general Entitlement sObject CRUD unrelated to Incident, or Milestone queries for reporting purposes only.
Also in forcedotcom/sf-skills
| Artifact | Score | What the check found | Type | Reach | Last commit |
|---|---|---|---|---|---|
| dx-code-analyzer-configureforcedotcom/sf-skills | clean | Skill | 4,127 installs | today | |
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| platform-metadata-deployforcedotcom/sf-skills | clean | Skill | 4,451 installs | today | |
| agentforce-architecture-analyzeforcedotcom/sf-skills | clean | Skill | 4,102 installs | today |
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