service-itsm-agentic-setup-incident-management

Orchestrator skill for setting up Incident Management features in Salesforce Service Cloud ITSM. Use when the user asks to set up incident management, configure ITSM incident features, wants a guided walkthrough of incident management configuration, or asks what incident features are available to configure. Presents the available Incident Management capabilities and delegates each selection to a specialized child skill — currently SLA & Milestones — while tracking progress across the setup. Triggers on: set up incident management, configure ITSM incident features, incident management walkthrough, incident management capabilities, what incident features can I configure. DO NOT TRIGGER when: the user asks about a specific feature directly (e.g., an SLA alone without mentioning incident management setup), asks to create, clone, or provision users, Case management setup, or general ITSM questions without setup intent.